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Moderating usability tests : princip...
~
Dumas, Joseph S. (1943-)
Moderating usability tests : principles and practices for interacting
紀錄類型:
書目-語言資料,印刷品 : 單行本
副題名:
principles and practices for interacting
作者:
DumasJoseph S., 1943-
合作者:
LoringBeth A.,
其他團體作者:
ScienceDirect (Online service)
出版地:
Amsterdam
出版者:
Morgan Kaufmann/Elsevier;
出版年:
c2008.
面頁冊數:
xvii, 185 p.ill. : 24 cm.;
集叢名:
Morgan Kaufmann series in interactive technologies
標題:
Human-computer interaction. -
標題:
User interfaces (Computer systems) - Testing. -
標題:
Electronic books. -
電子資源:
http://www.loc.gov/catdir/enhancements/fy0827/2007046074-d.html
電子資源:
http://www.loc.gov/catdir/enhancements/fy0827/2007046074-d.html
電子資源:
http://www.loc.gov/catdir/enhancements/fy0827/2007046074-d.html
附註:
Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2008.
摘要註:
Many aspects of usability testing have been thoroughly studied and documented. This isn't true, however, of the details of interacting with the test participants who provide the critical usability data. This omission has meant that there have been no training materials and no principles from which new moderators can learn how to interact. Moderating Usability Tests is the place for new and experienced moderators to learn about the rules and practices for interacting that have never been described in one place before. Authors Dumas and Loring draw on their combined 40 years of usability testing experience to develop and present the most effective principles and practices - both practical and ethical --for moderating successful usability tests. To help usability professionals, students, and novices understand these principles, the authors provide videos from their lab that demonstrate good and poor interaction as well as commentary from a panel of testing experts on why certain techniques succeed or fail. The videos are accessible from the publisher's companion web site. . Presents the ten "golden rules" that maximize every session's value . Offers targeted advice on how to maintain objectivity . Discusses the ethical considerations that apply in all usability testing . Explains how to reduce the stress that participants often feel . Considers the special requirements of remote usability testing . Demonstrates good and bad moderating techniques with laboratory videos accessible from the publisher's companion web site.
ISBN:
0123739330
內容註:
Chapter 1: Introduction Introduction to the problem Goals of the book and videos A brief history of usability testing practice Part I: The rules of interaction Chapter 2: Your roles as administrator The gracious host The objective observer The tradeoffs between them Chapter 3: The Golden Rules - Part 1: the Five Core Rules 1.The goals of the test and your relationship with developers determine why and when to interact 2.Respect the participants? rights 3.You have a responsibility to future users 4.The participants are the experts; you are in charge 5.Being ?real? is being professional Chapter 4: The Golden Rules - Part 2: Five Additional Rules 6.Let the participants speak 7.Your intuition can hurt and help you 8.Be unbiased 9.Don?t give away information inadvertently 10.Watch yourself to keep sharp Part II: Moderating the test session Chapter 5: First contact ? Setting the tone Pre-test instructions Informed consent Chapter 6: Interacting During the Session Keeping the participant talking How much to interact Providing encouragement Dealing with stress Deciding when to give assistance How to move the participant along Chapter 7: Post-task activities What to do first Taking advantage of their knowledge Presenting ratings and questionnaires Making a good last impression Part III: Special topics Chapter 8: Interacting in a remote testing session Preparing for the session Getting the session started Interacting when you can?t see the participant Chapter 9: In the Room vs. Out of the Room Advantages and disadvantages of being in the room Advantages and disadvantages of being out of the room Chapter 10: Summing Up Where do we go from here? Advice for novice administrators.
Moderating usability tests : principles and practices for interacting
Dumas, Joseph S.
Moderating usability tests
: principles and practices for interacting / Joseph S. Dumas, Beth A. Loring. - Amsterdam : Morgan Kaufmann/Elsevier, c2008.. - xvii, 185 p. ; ill. ; 24 cm.. - (Morgan Kaufmann series in interactive technologies).
Chapter 1: Introduction.
Electronic reproduction. Amsterdam : Elsevier Science & Technology, 2008..
Includes bibliographical references (p. 169-173) and index..
ISBN 0123739330ISBN 9780123739339
Human-computer interaction.User interfaces (Computer systems) Electronic books. -- Testing.
Loring, Beth A.
Moderating usability tests : principles and practices for interacting
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Chapter 1: Introduction
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Goals of the book and videos
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A brief history of usability testing practice
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Part I: The rules of interaction
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Chapter 2: Your roles as administrator
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The gracious host
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The objective observer
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The tradeoffs between them
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Chapter 3: The Golden Rules -
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Part 1: the Five Core Rules
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1.The goals of the test and your relationship with developers determine why and when to interact
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2.Respect the participants? rights
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3.You have a responsibility to future users
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5.Being ?real? is being professional
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Chapter 4: The Golden Rules -
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Part 2: Five Additional Rules
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6.Let the participants speak
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7.Your intuition can hurt and help you
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8.Be unbiased
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9.Don?t give away information inadvertently
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10.Watch yourself to keep sharp
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Part II: Moderating the test session
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Chapter 5: First contact ? Setting the tone
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Pre-test instructions
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Informed consent
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Chapter 6: Interacting During the Session
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Keeping the participant talking
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How much to interact
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Providing encouragement
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Dealing with stress
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Deciding when to give assistance
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How to move the participant along
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Chapter 7: Post-task activities
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What to do first
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Taking advantage of their knowledge
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Presenting ratings and questionnaires
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Making a good last impression
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Part III: Special topics
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Chapter 8: Interacting in a remote testing session
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Preparing for the session
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Getting the session started
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Interacting when you can?t see the participant
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Chapter 9: In the Room vs. Out of the Room
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Advantages and disadvantages of being in the room
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Advantages and disadvantages of being out of the room
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Chapter 10: Summing Up
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Where do we go from here?
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Advice for novice administrators.
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