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Complaint management : = the heart o...

~

Seidel, Wolfgang, (1935-)

Complaint management : = the heart of CRM /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Complaint management :/ Bernd Stauss, Wolfgang Seidel.
其他題名:	the heart of CRM /
作者:	Stauss, Bernd.
其他作者:	Seidel, Wolfgang,
出版者:	Australia :Thompson/South-Western, : c2004.,
面頁冊數:	x, 310 p. :ill. ; : 24 cm.;
附註:	'American Marketing Association.'
標題:	Consumer complaints. -
電子資源:	http://www.loc.gov/catdir/toc/ecip051/2004022189.html
ISBN:	0324202644 :

Complaint management : = the heart of CRM /
Stauss, Bernd.

Complaint management :the heart of CRM /Bernd Stauss, Wolfgang Seidel. - 1st ed. - Australia :Thompson/South-Western,c2004. - x, 310 p. :ill. ;24 cm.

'American Marketing Association.'

Includes bibliographical references (p. 298-303) and index.

ISBN: 0324202644 <bound> :NT$1405

LCCN: 2004022189Subjects--Topical Terms:

484562
Consumer complaints.

LC Class. No.: HF5415.52 / S798 2004

Dewey Class. No.: 658.8/12

Complaint management : = the heart of CRM /
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245 1 0 $a Complaint management : $b the heart of CRM / $c Bernd Stauss, Wolfgang Seidel.
250 $a 1st ed.
260 $a Australia : $b Thompson/South-Western, $c c2004.
300 $a x, 310 p. : $b ill. ; $c 24 cm.
500 $a 'American Marketing Association.'
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650 0 $a Consumer complaints. $3 484562
650 0 $a Customer relations $x Management. $3 483821
700 1 $a Seidel, Wolfgang, $d 1935- $3 484561
856 4 1 $u http://www.loc.gov/catdir/toc/ecip051/2004022189.html

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