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It's all about service : = how to le...

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Pelletier, Ray, (1948-)

It's all about service : = how to lead your people to care for your customers /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	It's all about service :/ Ray Pelletier.
其他題名:	how to lead your people to care for your customers /
作者:	Pelletier, Ray,
出版者:	Hoboken, N.J. :John Wiley & Sons, Inc., : c2005.,
面頁冊數:	xxiv, 232 p. ;24 cm.;
附註:	Includes index.
標題:	Customer relations. -
電子資源:	http://www.loc.gov/catdir/toc/ecip054/2004027960.html
ISBN:	0471716758 :

It's all about service : = how to lead your people to care for your customers /
Pelletier, Ray,1948-

It's all about service :how to lead your people to care for your customers /Ray Pelletier. - Hoboken, N.J. :John Wiley & Sons, Inc.,c2005. - xxiv, 232 p. ;24 cm.

Includes index.

It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.

ISBN: 0471716758 <bound> :NT$899

LCCN: 2004027960Subjects--Topical Terms:

482345
Customer relations.

LC Class. No.: HF5415.5 / .P388 2005

Dewey Class. No.: 658.8/12

It's all about service : = how to lead your people to care for your customers /
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035 $a 1437
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100 1 $a Pelletier, Ray, $d 1948- $3 486474
245 1 0 $a It's all about service : $b how to lead your people to care for your customers / $c Ray Pelletier.
260 $a Hoboken, N.J. : $b John Wiley & Sons, Inc., $c c2005.
300 $a xxiv, 232 p. ; $c 24 cm.
500 $a Includes index.
505 0 $a It's all about trust -- The power of vision crafting -- Generating enthusiasm -- No one whistles a symphony-it takes an orchestra to play it -- Character -- Conflict management -- Competition -- The art of coaching -- Listening -- Caring.
650 0 $a Customer relations. $3 482345
650 0 $a Interpersonal relations. $3 484474
650 0 $a Leadership. $3 481938
650 0 $a Teams in the workplace. $3 481940
650 0 $a Employee empowerment. $3 486475
856 4 1 $u http://www.loc.gov/catdir/toc/ecip054/2004027960.html

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