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The loyalty effect : = the hidden fo...

Reichheld, Frederick F.

The loyalty effect : = the hidden force behind growth, profits, and lasting value /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	The loyalty effect :/ Frederick F. Reichheld with Thomas Teal.
其他題名:	the hidden force behind growth, profits, and lasting value /
作者:	Reichheld, Frederick F.
其他作者:	Teal, Thomas,
出版者:	Boston, Mass. :Harvard Business School Press, : 2001,
面頁冊數:	xviii, 323 p. :ill. ; : 24 cm.;
標題:	Consumer satisfaction. -
ISBN:	0875844480 (bound)

The loyalty effect : = the hidden force behind growth, profits, and lasting value /
Reichheld, Frederick F.

The loyalty effect :the hidden force behind growth, profits, and lasting value /Frederick F. Reichheld with Thomas Teal. - Boston, Mass. :Harvard Business School Press,2001 - xviii, 323 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 0875844480 (bound)Subjects--Topical Terms:

482469
Consumer satisfaction.

LC Class. No.: HF5415.5 / R351 2001

Dewey Class. No.: 658.4

The loyalty effect : = the hidden force behind growth, profits, and lasting value /
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300 $a xviii, 323 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Consumer satisfaction. $3 482469
650 0 $a Customer relations. $3 482345
650 0 $a Job satisfaction. $3 487114
650 0 $a Labor productivity. $3 488648
650 0 $a Loyalty. $3 488649
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