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Loyalty rules! : = how today's leade...

~

Reichheld, Frederick F.

Loyalty rules! : = how today's leaders build lasting relationships /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Loyalty rules! :/ Frederick F. Reichheld.
其他題名:	how today's leaders build lasting relationships /
作者:	Reichheld, Frederick F.
出版者:	Boston :Harvard Business School Press, : c2001.,
面頁冊數:	xiii, 213 p. :ill. ; : 24 cm.;
標題:	Customer loyalty. -
ISBN:	1578512050 (alk. paper)

Loyalty rules! : = how today's leaders build lasting relationships /
Reichheld, Frederick F.

Loyalty rules! :how today's leaders build lasting relationships /Frederick F. Reichheld. - Boston :Harvard Business School Press,c2001. - xiii, 213 p. :ill. ;24 cm.

Includes bibliographical references and index.

ISBN: 1578512050 (alk. paper)

LCCN: 2001024195Subjects--Topical Terms:

484517
Customer loyalty.

LC Class. No.: HF5415.525 / .R45 2001

Dewey Class. No.: 658.8/12

Loyalty rules! : = how today's leaders build lasting relationships /
LDR:00603nam 2200193 450 001 388507
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010 $a 2001024195
020 $a 1578512050 (alk. paper)
020 $a 1591393248 (pbk.) : $c NT$550
035 $a 3264
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HF5415.525 $b .R45 2001
082 0 0 $a 658.8/12
100 1 $a Reichheld, Frederick F. $3 488646
245 1 0 $a Loyalty rules! : $b how today's leaders build lasting relationships / $c Frederick F. Reichheld.
260 $a Boston : $b Harvard Business School Press, $c c2001.
300 $a xiii, 213 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
650 0 $a Customer loyalty. $3 484517
650 0 $a Customer relations. $3 482345
650 0 $a Employee loyalty. $3 491208
650 0 $a Leadership. $3 481938

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