明道大學圖書館 |

登入

回首頁

Resolving conflicts at work : = eigh...

Cloke, Ken, (1941-)

Resolving conflicts at work : = eight strategies for everyone on the job /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Resolving conflicts at work :/ Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
其他題名:	eight strategies for everyone on the job /
作者:	Cloke, Ken,
其他作者:	Goldsmith, Joan.
出版者:	San Francisco, CA :Jossey-Bass, : c2005.,
面頁冊數:	xxxix, 340 p. ;23 cm.;
附註:	Includes index.
標題:	Conflict management. -
電子資源:	http://www.loc.gov/catdir/toc/ecip059/2005007391.html
ISBN:	0787980242 (pbk.) :

Resolving conflicts at work : = eight strategies for everyone on the job /
Cloke, Ken,1941-

Resolving conflicts at work :eight strategies for everyone on the job /Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis. - Rev. ed. - San Francisco, CA :Jossey-Bass,c2005. - xxxix, 340 p. ;23 cm.

Includes index.

Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution.

ISBN: 0787980242 (pbk.) :NT$633

LCCN: 2005007391Subjects--Topical Terms:

483058
Conflict management.

LC Class. No.: HD42 / .C56 2005

Dewey Class. No.: 650.1/3

Resolving conflicts at work : = eight strategies for everyone on the job /
LDR:01347cam 22002534a 4500 001 389286
005 20130114150539
008 050314s2005 cau 001 0 eng
010 $a 2005007391
020 $a 0787980242 (pbk.) : $c NT$633
020 $a 9780787980245 (pbk.)
035 $a 4053
040 $a DLC $c DLC $d DLC
042 $a pcc
050 0 0 $a HD42 $b .C56 2005
082 0 0 $a 650.1/3
100 1 $a Cloke, Ken, $d 1941- $3 486660
245 1 0 $a Resolving conflicts at work : $b eight strategies for everyone on the job / $c Kenneth Cloke, Joan Goldsmith ; foreword by Warren Bennis.
250 $a Rev. ed.
260 $a San Francisco, CA : $b Jossey-Bass, $c c2005.
300 $a xxxix, 340 p. ; $c 23 cm.
500 $a Includes index.
505 0 $a Understand the culture and context of conflict -- Listen actively, empathetically, and responsively -- Acknowledge and integrate emotions to solve problems -- Search beneath the surface for hidden meaning -- Separate what matters from what's in the way -- Stop rewarding and learn from difficult behaviors -- Solve problems creatively, plan strategically, and, negotiate collaboratively -- explore resistance, mediate, and design systems for prevention and resolution.
650 0 $a Conflict management. $3 483058
650 0 $a Interpersonal relations. $3 484474
650 0 $a Personnel management $x Psychological aspects. $3 493385
650 0 $a Psychology, Industrial. $3 486659
700 1 $a Goldsmith, Joan. $3 486661
856 4 1 $u http://www.loc.gov/catdir/toc/ecip059/2005007391.html
856 4 2 $u http://www.loc.gov/catdir/enhancements/fy0622/2005007391-b.html
856 4 2 $u http://www.loc.gov/catdir/enhancements/fy0622/2005007391-d.html