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Six sigma for financial services : =...

Hayler, Rowland.

Six sigma for financial services : = how leading companies are driving results using lean, six sigma, and process management /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Six sigma for financial services :/ Rowland Hayler, Michael D. Nichols.
其他題名:	how leading companies are driving results using lean, six sigma, and process management /
作者:	Hayler, Rowland.
其他作者:	Nichols, Michael
出版者:	New York :McGraw-Hill, : c2007.,
面頁冊數:	xiv, 248 p. :ill. ; : 24 cm.;
標題:	Financial services industry - Management. -
電子資源:	http://www.loc.gov/catdir/toc/ecip0615/2006019087.html
ISBN:	0071470379 (hbk.) :

Six sigma for financial services : = how leading companies are driving results using lean, six sigma, and process management /
Hayler, Rowland.

Six sigma for financial services :how leading companies are driving results using lean, six sigma, and process management /Rowland Hayler, Michael D. Nichols. - New York :McGraw-Hill,c2007. - xiv, 248 p. :ill. ;24 cm.

Includes bibliographical references (p. 241-242) and index.

Today's financial services landscape. Key definitions -- The driving forces of change -- Some success stories from leading financial services organizations -- What does world-class really mean? -- Process leadership. Defining a vision -- Shaping a Strategy -- Establishing ownership -- Process knowledge. Creating capabilities -- Defining an architecture -- Establishing measurement systems -- Process execution. Embedding governance -- Acheiveing transformation and improvement -- Fostering culture -- The future of business process excellence in financial services.

ISBN: 0071470379 (hbk.) :NT$1187

LCCN: 2006019087Subjects--Topical Terms:

500550
Financial services industry
--Management.

LC Class. No.: HG173 / .H39 2007

Dewey Class. No.: 332.1068/4

Six sigma for financial services : = how leading companies are driving results using lean, six sigma, and process management /
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