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Successful service operations manage...
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King-Metters, Kathryn, (1949-)
Successful service operations management /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
Successful service operations management // Richard Metters, Kathryn King-Metters, Madeleine Pullman.
其他題名:
Service operations management
作者:
Metters, Richard,
其他作者:
King-Metters, Kathryn,
出版者:
Mason, OH :South-Western, : c2003.,
面頁冊數:
xix, 374 p. :ill. ; : 26 cm. +; 1 CD-ROM (4 3/4 in.) +
標題:
Customer services - Management. -
ISBN:
0324135564 (bound) :
Successful service operations management /
Metters, Richard,1960-
Successful service operations management /
Service operations managementRichard Metters, Kathryn King-Metters, Madeleine Pullman. - Mason, OH :South-Western,c2003. - xix, 374 p. :ill. ;26 cm. +1 CD-ROM (4 3/4 in.)
Includes bibliographical references and index.
ISBN: 0324135564 (bound) :NT$810
LCCN: 2002073424Subjects--Topical Terms:
490083
Customer services
--Management.
LC Class. No.: HF5415.5 / .M48 2003
Dewey Class. No.: 658.8/12
Successful service operations management /
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