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CRM at the speed of light : = essent...

Greenberg, Paul.

CRM at the speed of light : = essential customer strategies for the 21st century /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	CRM at the speed of light :/ Paul Greenberg.
其他題名:	essential customer strategies for the 21st century /
其他題名:	Customer relationship management at the speed of light
作者:	Greenberg, Paul.
出版者:	New York :McGraw-Hill/Osborne, : c2004.,
面頁冊數:	xviii, 670 p. :ill. ; : 25 cm.;
附註:	Includes index.
標題:	Customer relations - Management. -
電子資源:	http://www.loc.gov/catdir/toc/fy054/2005295325.html
ISBN:	0072231734 (hbk.) :

CRM at the speed of light : = essential customer strategies for the 21st century /
Greenberg, Paul.

CRM at the speed of light :essential customer strategies for the 21st century /Customer relationship management at the speed of lightPaul Greenberg. - 3rd ed. - New York :McGraw-Hill/Osborne,c2004. - xviii, 670 p. :ill. ;25 cm.

Includes index.

ISBN: 0072231734 (hbk.) :NT$891

LCCN: 2005295325Subjects--Topical Terms:

483821
Customer relations
--Management.

LC Class. No.: HF5415.5 / .G743 2004

CRM at the speed of light : = essential customer strategies for the 21st century /
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