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Customer experience management : = a...

Schmitt, Bernd.

Customer experience management : = a revolutionary approach to connecting with your customers /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Customer experience management :/ Bernd H. Schmitt.
其他題名:	a revolutionary approach to connecting with your customers /
作者:	Schmitt, Bernd.
出版者:	Hoboken, NY :Wiley and Sons, Inc. : c2003.,
面頁冊數:	xiv, 242 p. :ill. ; : 24 cm.;
標題:	Customer relations. -
電子資源:	http://www.loc.gov/catdir/toc/wiley032/2003268732.html
ISBN:	0471237744(pbk.)

Customer experience management : = a revolutionary approach to connecting with your customers /
Schmitt, Bernd.

Customer experience management :a revolutionary approach to connecting with your customers /Bernd H. Schmitt. - Hoboken, NY :Wiley and Sons, Inc.c2003. - xiv, 242 p. :ill. ;24 cm.

Includes bibliographical references (p. 231-233) and index.

ISBN: 0471237744(pbk.)NT837Subjects--Topical Terms:

482345
Customer relations.

LC Class. No.: HF5415.55 / S355 2003

Dewey Class. No.: 658.8/12

Customer experience management : = a revolutionary approach to connecting with your customers /
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