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Measure what matters to your custome...

Baker, Ronald J.

Measure what matters to your customers : = using key predictive indicators /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Measure what matters to your customers :/ Ronald J. Baker.
其他題名:	using key predictive indicators /
作者:	Baker, Ronald J.
其他作者:	Baker, Ronald J.
出版者:	Hoboken, N.J. :Wiley, : c2006.,
面頁冊數:	xxii, 186 p. :ill. ; : 24 cm.;
標題:	Intellectual capital. -
電子資源:	http://www.loc.gov/catdir/toc/ecip0613/2006014055.html
ISBN:	0471752940 (bound) :

Measure what matters to your customers : = using key predictive indicators /
Baker, Ronald J.

Measure what matters to your customers :using key predictive indicators /Ronald J. Baker. - Hoboken, N.J. :Wiley,c2006. - xxii, 186 p. :ill. ;24 cm.

Includes bibliographical references (p. 163-169) and index.

The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry vs. theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results vs. managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers vs. the pantometrists.

ISBN: 0471752940 (bound) :NT$1346

LCCN: 2006014055Subjects--Topical Terms:

493369
Intellectual capital.

LC Class. No.: HD53 / .B353 2006

Dewey Class. No.: 658.4/038

Measure what matters to your customers : = using key predictive indicators /
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245 1 0 $a Measure what matters to your customers : $b using key predictive indicators / $c Ronald J. Baker.
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300 $a xxii, 186 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references (p. 163-169) and index.
505 0 $a The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry vs. theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results vs. managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers vs. the pantometrists.
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650 0 $a Knowledge management. $3 482022
650 0 $a Success in business. $3 482297
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