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People strategies for trainers : = 1...

Lucas, Robert W.

People strategies for trainers : = 176 tips and techniques for dealing with difficult classroom situations /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	People strategies for trainers :/ Robert W. Lucas.
其他題名:	176 tips and techniques for dealing with difficult classroom situations /
作者:	Lucas, Robert W.
出版者:	New York :American Management Association, : c2005.,
面頁冊數:	xii, 212 p. ;23 cm.;
標題:	Interpersonal communication. -
電子資源:	http://www.loc.gov/catdir/toc/ecip057/2005002634.html
ISBN:	0814472613 (pbk.) :

People strategies for trainers : = 176 tips and techniques for dealing with difficult classroom situations /
Lucas, Robert W.

People strategies for trainers :176 tips and techniques for dealing with difficult classroom situations /Robert W. Lucas. - New York :American Management Association,c2005. - xii, 212 p. ;23 cm.

Includes bibliographical references and index.

Defining the challenge -- Preparing for the inevitable -- Communicating with a diverse audience -- Participants who speak English as a second language -- Participants with disabilities -- Interacting with different generational levels -- Talkers -- Poor listener (interrupts/asks questions already answered) -- Shy participants -- Inconsiderate participants -- Show offs -- Experts -- Agitators -- Revolutionaries -- Pessimists -- Autocratic or controlling participants -- Clowns -- Distant/distracted -- The trainer's pet -- Latecomers -- Ill prepared participants -- Substance abusers.

ISBN: 0814472613 (pbk.) :NT$807

LCCN: 2005002634Subjects--Topical Terms:

482627
Interpersonal communication.

LC Class. No.: HM1166 / .L933 2005

Dewey Class. No.: 658.3/124

People strategies for trainers : = 176 tips and techniques for dealing with difficult classroom situations /
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650 0 $a Conflict management. $3 483058
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