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Passionate and profitable : = why cu...

Arussy, Lior.

Passionate and profitable : = why customer strategies fail and ten steps to do them right /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Passionate and profitable :/ Lior Arussy.
其他題名:	why customer strategies fail and ten steps to do them right /
作者:	Arussy, Lior.
出版者:	Hoboken, N.J. :Wiley, : c2005.,
面頁冊數:	xviii, 204 p. :ill. ; : 24 cm.;
標題:	Customer services - Management. -
電子資源:	http://www.loc.gov/catdir/toc/ecip051/2004022230.html
ISBN:	0471713929 (bound) :

Passionate and profitable : = why customer strategies fail and ten steps to do them right /
Arussy, Lior.

Passionate and profitable :why customer strategies fail and ten steps to do them right /Lior Arussy. - Hoboken, N.J. :Wiley,c2005. - xviii, 204 p. :ill. ;24 cm.

Includes bibliographical references and index.

Understanding the fatal mistakes -- Critical choice 1--who are we, customer pleasers or efficiency crunchers? -- Critical choice 2--what is the role of the customer in our existence? -- Critical choice 3--what defines our total experience? -- Critical choice 4--what customers do we neglect? -- Critical choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization to avoid the silo-based customer trap? -- Critical choice 7--do we employ functional robots or passionate evangelists? -- Critical choice 8--post-sales dialogue and service, do we really care? -- Critical choice 9--what do our measurements say about us? -- Critical choice 10--how long do we milk our products? -- The ultimate choice--customer strategies, a mutual lifetime commitment.

ISBN: 0471713929 (bound) :NT$935

LCCN: 2004022230Subjects--Topical Terms:

490083
Customer services
--Management.

LC Class. No.: HF5415.5 / .A784 2005

Dewey Class. No.: 658.8/02

Passionate and profitable : = why customer strategies fail and ten steps to do them right /
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245 1 0 $a Passionate and profitable : $b why customer strategies fail and ten steps to do them right / $c Lior Arussy.
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300 $a xviii, 204 p. : $b ill. ; $c 24 cm.
504 $a Includes bibliographical references and index.
505 0 $a Understanding the fatal mistakes -- Critical choice 1--who are we, customer pleasers or efficiency crunchers? -- Critical choice 2--what is the role of the customer in our existence? -- Critical choice 3--what defines our total experience? -- Critical choice 4--what customers do we neglect? -- Critical choice 5--what kind of relationships do we seek? -- Critical choice 6--how do we change our organization to avoid the silo-based customer trap? -- Critical choice 7--do we employ functional robots or passionate evangelists? -- Critical choice 8--post-sales dialogue and service, do we really care? -- Critical choice 9--what do our measurements say about us? -- Critical choice 10--how long do we milk our products? -- The ultimate choice--customer strategies, a mutual lifetime commitment.
650 0 $a Customer services $x Management. $3 490083
650 0 $a Customer relations. $3 482345
650 0 $a Strategic planning. $3 482832
650 0 $a Consumer satisfaction. $3 482469
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