語系:
繁體中文
English
說明(常見問題)
登入
回首頁
切換:
標籤
|
MARC模式
|
ISBD
A complaint is a gift = recovering c...
~
Barlow, Janelle, (1943-)
A complaint is a gift = recovering customer loyalty when things go wrong /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
A complaint is a gift/ Janelle Barlow, Claus M烽ler.
其他題名:
recovering customer loyalty when things go wrong /
作者:
Barlow, Janelle,
其他作者:
M烽ler, Claus,
出版者:
San Francisco, CA :Berrett-Koehler Publishers, : c2008.,
面頁冊數:
x, 287 p. :ill. ; : 23 cm.;
附註:
Title from e-book title screen (viewed September 29, 2009).
標題:
Consumer complaints. -
電子資源:
Connect to MyiLibrary resource.
ISBN:
9781576755822 (paper) :
A complaint is a gift = recovering customer loyalty when things go wrong /
Barlow, Janelle,1943-
A complaint is a gift
recovering customer loyalty when things go wrong /[electronic resource] :Janelle Barlow, Claus M烽ler. - 2nd ed. - San Francisco, CA :Berrett-Koehler Publishers,c2008. - x, 287 p. :ill. ;23 cm.
Title from e-book title screen (viewed September 29, 2009).
Includes bibliographical references and index.
Electronic reproduction.
UK :
MyiLibrary,
2009.
ISBN: 9781576755822 (paper) :19.95 USD
Source: 229927MIL
LCCN: 2008017877Subjects--Topical Terms:
484562
Consumer complaints.
Index Terms--Genre/Form:
498447
Electronic books.
LC Class. No.: HF5415.52 / .B37 2008eb
Dewey Class. No.: 658.8/343 22
A complaint is a gift = recovering customer loyalty when things go wrong /
LDR
:00982cam 2200265 a 4500
001
415524
005
20130114153539
006
m d
007
cr zn |
008
080418s2008 caua sb 001 0 eng
010
$a
2008017877
020
$a
9781576755822 (paper) :
$c
19.95 USD
020
$a
1576755827 (paper)
035
$a
31878
037
$a
229927
$b
MIL
040
$a
CaONFJC
$c
CaONFJC
050
1 4
$a
HF5415.52
$b
.B37 2008eb
082
0 4
$a
658.8/343 22
100
1
$a
Barlow, Janelle,
$d
1943-
$3
491805
245
1 2
$a
A complaint is a gift
$h
[electronic resource] :
$b
recovering customer loyalty when things go wrong /
$c
Janelle Barlow, Claus M烽ler.
250
$a
2nd ed.
260
$a
San Francisco, CA :
$b
Berrett-Koehler Publishers,
$c
c2008.
300
$a
x, 287 p. :
$b
ill. ;
$c
23 cm.
500
$a
Title from e-book title screen (viewed September 29, 2009).
504
$a
Includes bibliographical references and index.
533
$a
Electronic reproduction.
$b
UK :
$c
MyiLibrary,
$d
2009.
650
0
$a
Consumer complaints.
$3
484562
650
0
$a
Customer services.
$3
484375
655
7
$a
Electronic books.
$3
498447
700
1
$a
M烽ler, Claus,
$d
1942-
$3
562250
710
2
$a
MyiLibrary.
$3
514335
856
4 0
$u
http://lib.myilibrary.com/browse/open.asp?id=229927
$z
Connect to MyiLibrary resource.
筆 0 讀者評論
多媒體
評論
新增評論
分享你的心得
Export
取書館別
處理中
...
修改密碼
登入