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Total access : = giving customers wh...

McKenna, Regis.

Total access : = giving customers what they want in an anytime, anywhere world /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Total access :/ Regis McKenna.
其他題名:	giving customers what they want in an anytime, anywhere world /
作者:	McKenna, Regis.
出版者:	Boston, Mass. :Harvard Business School Press, : c2002.,
面頁冊數:	xv, 252 p. ;24 cm.;
標題:	Customer services. -
ISBN:	1578512441 (bound) :

Total access : = giving customers what they want in an anytime, anywhere world /
McKenna, Regis.

Total access :giving customers what they want in an anytime, anywhere world /Regis McKenna. - Boston, Mass. :Harvard Business School Press,c2002. - xv, 252 p. ;24 cm.

Includes bibliographical references (p. 227-236) and index.

ISBN: 1578512441 (bound) :NT$823

LCCN: 2001051536Subjects--Topical Terms:

484375
Customer services.

LC Class. No.: HF5415.5 / .M3855 2002

Dewey Class. No.: 658.8/12

Total access : = giving customers what they want in an anytime, anywhere world /
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245 1 0 $a Total access : $b giving customers what they want in an anytime, anywhere world / $c Regis McKenna.
260 $a Boston, Mass. : $b Harvard Business School Press, $c c2002.
300 $a xv, 252 p. ; $c 24 cm.
504 $a Includes bibliographical references (p. 227-236) and index.
650 0 $a Customer services. $3 484375
650 0 $a Customer relations. $3 482345
650 0 $a Consumer satisfaction. $3 482469