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Delivering knock your socks off serv...

Performance Associates, Inc.

Delivering knock your socks off service /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Delivering knock your socks off service // Performance Research Associates.
團體作者:	Performance Associates, Inc.
出版者:	New York :AMACOM, American Management Association, : c2007.,
面頁冊數:	viii, 199 p. :ill. ; : 23 cm.;
附註:	Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service.
標題:	Customer services. -
電子資源:	http://www.loc.gov/catdir/toc/ecip0615/2006018854.html
ISBN:	0814473652 (pbk.) :

Delivering knock your socks off service /
Performance Associates, Inc.

Delivering knock your socks off service /Performance Research Associates. - 4th ed. - New York :AMACOM, American Management Association,c2007. - viii, 199 p. :ill. ;23 cm.

Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service.

Includes bibliographical references (p. 194) and index.

The fundamental principles of knock your socks off service -- The only unbreakable rule: to the customer you are the company -- Know what knock your socks off service is -- Knock your socks off service is: reliable -- Knock your socks off service is: responsive -- Knock your socks off service is: re-assuring -- Knock your socks off service is: tangibles -- Knock your socks off service is: empathetic -- The customer is always? the customer -- The how to's of knock your socks off service -- Honesty is the only policy -- All rules were meant to be broken (including this one) -- Creating trust in an insecure, suspicious world -- Do the right thing? regardless -- Listening is a skill ? use it -- Ask intelligent questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk -- Putting pen to paper or fingers to keyboard -- Putting your best e-mail forward -- Serving customers around the globe -- The generational divide -- Delivering seamless socks off service -- Co-workers as partners: communicating across functions -- Exceptional service is in the details -- Good selling is good service? Good service is good selling -- Never underestimate the value of a sincere thank-you -- The problem-solving side of knock your socks off service -- Be a fantastic fixer -- Use the well-placed 'I'm sorry?' -- Service recovery expectations -- Service recovery and the Internet -- Fix the person -- Fair-fax the problem -- Customers from hell are customers too -- Customers from hell hall of shame -- Knock your socks off service fitness: taking care of you -- Master the art of calm -- Keep it professional -- The competence principle: always be learning -- Party hearty.

ISBN: 0814473652 (pbk.) :NT$567

LCCN: 2006018854Subjects--Topical Terms:

484375
Customer services.

LC Class. No.: HF5415.5 / .A53 2007

Dewey Class. No.: 658.8/12

Delivering knock your socks off service /
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300 $a viii, 199 p. : $b ill. ; $c 23 cm.
500 $a Title of 3rd edition: Performance Research Associates' Delivering knock your socks off service.
504 $a Includes bibliographical references (p. 194) and index.
505 0 $a The fundamental principles of knock your socks off service -- The only unbreakable rule: to the customer you are the company -- Know what knock your socks off service is -- Knock your socks off service is: reliable -- Knock your socks off service is: responsive -- Knock your socks off service is: re-assuring -- Knock your socks off service is: tangibles -- Knock your socks off service is: empathetic -- The customer is always? the customer -- The how to's of knock your socks off service -- Honesty is the only policy -- All rules were meant to be broken (including this one) -- Creating trust in an insecure, suspicious world -- Do the right thing? regardless -- Listening is a skill ? use it -- Ask intelligent questions -- Winning words and soothing phrases -- Facts for face-to-face -- Tips for telephone talk -- Putting pen to paper or fingers to keyboard -- Putting your best e-mail forward -- Serving customers around the globe -- The generational divide -- Delivering seamless socks off service -- Co-workers as partners: communicating across functions -- Exceptional service is in the details -- Good selling is good service? Good service is good selling -- Never underestimate the value of a sincere thank-you -- The problem-solving side of knock your socks off service -- Be a fantastic fixer -- Use the well-placed 'I'm sorry?' -- Service recovery expectations -- Service recovery and the Internet -- Fix the person -- Fair-fax the problem -- Customers from hell are customers too -- Customers from hell hall of shame -- Knock your socks off service fitness: taking care of you -- Master the art of calm -- Keep it professional -- The competence principle: always be learning -- Party hearty.
650 0 $a Customer services. $3 484375
740 0 $a Performance Research Associates' Delivering knock your socks off service.
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