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The brave new service strategy : = a...
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Gutek, Barbara A.
The brave new service strategy : = aligning customer relationships, market strategies, and business structures /
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
The brave new service strategy :/ Barbara A. Gutek and Theresa Welsh.
其他題名:
aligning customer relationships, market strategies, and business structures /
作者:
Gutek, Barbara A.
其他作者:
Welsh, Theresa M.
出版者:
New York :AMACOM, : c2000.,
面頁冊數:
xvi, 316 p. :ill. ; : 24 cm.;
標題:
Customer services. -
電子資源:
http://lcweb.loc.gov/catdir/toc/99054932.html
ISBN:
0814405274 (bound) :
The brave new service strategy : = aligning customer relationships, market strategies, and business structures /
Gutek, Barbara A.
The brave new service strategy :
aligning customer relationships, market strategies, and business structures /Barbara A. Gutek and Theresa Welsh. - New York :AMACOM,c2000. - xvi, 316 p. :ill. ;24 cm.
Includes bibliographical references and index.
ISBN: 0814405274 (bound) :NT$986
LCCN: 99054932Subjects--Topical Terms:
484375
Customer services.
LC Class. No.: HF5415.5 / .G878 2000
Dewey Class. No.: 658.8/12
The brave new service strategy : = aligning customer relationships, market strategies, and business structures /
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http://lcweb.loc.gov/catdir/toc/99054932.html
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