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Strategic customer service = managin...

Goodman, John A.

Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

紀錄類型:	書目-語言資料,印刷品 : 單行本
正題名/作者:	Strategic customer service/ John A. Goodman.
其他題名:	managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
作者:	Goodman, John A.
出版者:	New York, NY :AMACOM, : c2009.,
面頁冊數:	xiv, 256 p. :ill. ; : 24 cm.;
附註:	Title from e-book title screen (viewed June 15, 2009).
標題:	Customer services. -
電子資源:	Connect to MyiLibrary resource.
ISBN:	9780814413333 (cloth)

Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Goodman, John A.

Strategic customer servicemanaging the customer experience to increase positive word of mouth, build loyalty, and maximize profits /[electronic resource] :John A. Goodman. - New York, NY :AMACOM,c2009. - xiv, 256 p. :ill. ;24 cm.

Title from e-book title screen (viewed June 15, 2009).

Includes bibliographical references and index.

Electronic reproduction.
UK :
MyiLibrary,
2009.

ISBN: 9780814413333 (cloth)

Source: 209110MIL

LCCN: 2008055729Subjects--Topical Terms:

484375
Customer services.
Index Terms--Genre/Form:

498447
Electronic books.

LC Class. No.: HF5415.5 / .G672 2009eb

Dewey Class. No.: 658.8/12

Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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650 0 $a Customer relations $x Management. $3 483821
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