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101 activities for delivering knock ...
~
Applegate, Jill.
101 activities for delivering knock your socks off service
紀錄類型:
書目-語言資料,印刷品 : 單行本
正題名/作者:
101 activities for delivering knock your socks off service/ Ann Thomas and Jill Applegate.
其他題名:
One hundred one activities for delivering knock your socks off service
作者:
Thomas, Ann,
其他作者:
Applegate, Jill.
出版者:
New York :American Management Association, : c2009.,
面頁冊數:
xiv, 367 p. :ill. ; : 24 cm.;
附註:
Title from e-book title screen (viewed October 20, 2009).
標題:
Customer services. -
電子資源:
Connect to MyiLibrary resource.
ISBN:
9780814414446 (paper)
101 activities for delivering knock your socks off service
Thomas, Ann,1951-
101 activities for delivering knock your socks off service
[electronic resource] /One hundred one activities for delivering knock your socks off serviceAnn Thomas and Jill Applegate. - New York :American Management Association,c2009. - xiv, 367 p. :ill. ;24 cm.
Title from e-book title screen (viewed October 20, 2009).
Includes bibliographical references (p. 357) and index.
Electronic reproduction.
UK :
MyiLibrary,
2009.
ISBN: 9780814414446 (paper)
Source: 217102MIL
LCCN: 2008053482Subjects--Topical Terms:
484375
Customer services.
LC Class. No.: HF5415.5 / .T477 2009eb
Dewey Class. No.: 658.8/12
101 activities for delivering knock your socks off service
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