Consumer satisfaction.
Overview
Works: | 16 works in 16 publications in 16 languages |
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Titles
Market-driven management : = how to define, develop, and deliver customer value /
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Everything you want : = re-inventing consumers, brands & communications /
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Secret service : = hidden systems that deliver unforgettable customer service /
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The loyalty effect : = the hidden force behind growth, profits, and lasting value /
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Sell the brand first : = how to sell your brand and create lasting customer loyalty /
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The second century : = reconnecting customer and value chain through build-to-order : moving beyond mass and lean production in the auto industry /
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Total access : = giving customers what they want in an anytime, anywhere world /
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Passionate and profitable : = why customer strategies fail and ten steps to do them right /
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Integrating E-business models for government solutions = citizen-centric service oriented methodologies and processes /
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The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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Buying styles = simple lessons in selling the way your customer buys /
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Organizational behavior : = improving performance and commitment in the workplace /
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Organizational behavior : = improving performance and commitment in the workplace /
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