Customer services.
Overview
| Works: | 52 works in 52 publications in 52 languages | |
|---|---|---|
Titles
The future of competition : = co-creating unique value with customers /
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Secret service : = hidden systems that deliver unforgettable customer service /
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Perfect phrases for customer service : = hundreds of tools, techniques, and scripts for handling any situation /
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One customer, divisible : = linking customer insight to loyalty and advocacy behavior /
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Love thy customer : = creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers /
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Services marketing : = integrating customer focus across the firm /
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Service management and marketing : = a customer relationship management approach /
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The buzz : = 50 little things that make a big difference to delivering world-class customer service /
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Services marketing : = integrating customer focus across the firm /
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Service management and marketing : = a customer relationship management approach /
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Customer service : = career success through customer satisfaction /
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The experience economy : = work is theatre & every business a stage /
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Stop, ask, and listen : = proven sales techniques to turn browsers into buyers /
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Total access : = giving customers what they want in an anytime, anywhere world /
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Great customer connections : = simple psychological techniques that guarantee exceptional service /
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The customer service activity book : = 50 activities for inspiring exceptional service /
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One customer, divisible : = linking customer insight to loyalty and advocacy behavior /
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The brave new service strategy : = aligning customer relationships, market strategies, and business structures /
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The relationship edge in business : = connecting with customers and colleagues when it counts /
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Willie's way : = 6 secrets for wooing, wowing, and winning customers and their loyalty /
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Business plans handbook. = a compilation of actual business plans developed by small businesses throughout North America /. Volume 10
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Boomerang! = coach your team to be the best and see customers come back time after time! /
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Customer care excellence = how to create an effective customer focus /
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Are your customers being served? = how to boost profits by delivering exceptional customer service /
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Award-winning customer service = 101 ways to guarantee great performance /
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Care packages for your customers = an idea aweek to enhance customer service /
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The power to predict = how real-time businesses anticipate customer needs, create opportunities, and beat the competition /
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Strategic customer service = managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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A complaint is a gift = recovering customer loyalty when things go wrong /
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--And the clients went wild! : = how savvy professionals win all the business they want /
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Flip the funnel : = how to use existing customers to gain new ones /
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