顧客關係管理

通路創新革命 : 一場己經特續25年未來仍將繼續發生影響的革命 by: (Language materials, printed)

7-ELEVEN抓得住顧客的心 : 買與不買?0.01秒決定! by: (Language materials, printed)

競速服務 : 快速學習,提供超值服務給顧客的三大法則 by: (Language materials, printed)

顧客關係管理深度解析 = Customer relationship management insight : 執行CRM的十四個關鍵議題 by: (Language materials, printed)

懂得SHOW,就對了 : NO.1品牌的表演行銷術 by: (Language materials, printed)

客服一本通 : 成功提供有效服務、培養死忠客戶99招 by: (Language materials, printed)

服務到家 : 服務一流, 一流服務, 牢牢抓住顧客心 by: (Language materials, printed)

顧客關係管理 by: (Language materials, printed)

贏在客服 : 打造使命必達的顧客文化 by: (Language materials, printed)

60秒成為業務高手 = Become a super salesman in 60 seconds by: (Language materials, printed)

換上顧客的腦袋 : 洞悉消費者行為模式締造銷售新佳績 by: (Language materials, printed)

顧客經驗管理 : 天衣無縫的整合式顧客經營 by: (Language materials, printed)

服務經濟大時代 : 強化全球競爭優勢的顧客服務管理 by: (Language materials, printed)

超級顧客關係與商業禮儀 = Super CRM and business manner by: (Language materials, printed)

顧客, 你的名字是老闆 by: (Language materials, printed)

服務決定你的優勢 by: (Language materials, printed)

優質服務 : 抱怨是最好的禮物 by: (Language materials, printed)

服務就是投資 : 顧客滿意、業績長紅的服務策略 by: (Language materials, printed)

磁性服務 : 創造死忠顧客的7大祕訣 by: (Language materials, printed)

用心成交 : 提升說服力與人際關係技巧的成功銷售心法 by: (Language materials, printed)

一分鐘顧客管理 by: (Language materials, printed)

與客共舞 = McDonald's insist on providing the best service : 麥當勞以客為尊的開店哲學 by: (Language materials, printed)

與客共舞 = McDonald's insist on providing the best service : 麥當勞以客為尊的開店哲學 by: (Language materials, printed)

跟顧客搏感情 : 街坊小店學來的顧客關係管理 by: (Language materials, printed)

無線主宰 : 顧客關係管理Anytime, Anything, Anywhere by: (Language materials, printed)

客訴處理Just do it by: (Language materials, printed)

危機終結Trust me by: (Language materials, printed)

顧客滿意百分百 by: (Language materials, printed)

從心行銷 = Marketing : 從滿意到愛慕的服務祕訣 by: (Language materials, printed)

顧客滿意So easy by: (Language materials, printed)

客訴處理零缺點 by: (Language materials, printed)

危機終結一點通 by: (Language materials, printed)

顧客服務心主張 = Service from your heart : 服務業必勝的三十三個服務秘訣 by: (Language materials, printed)

行銷, 從說故事開始 = Tell a harmonious lie to your customer by: (Language materials, printed)

創造客戶價值的10堂課 by: (Language materials, printed)

7秒半抓住顧客口袋 by: (Language materials, printed)

你就是品牌 : 用服務打造你的品牌 by: (Language materials, printed)

客滿的56種方法 by: (Language materials, printed)

銷售天王 : 讓你的服務傳頌千里 by: (Language materials, printed)

價值連城 : 師法全球頂尖企業、打贏市場領導權之戰 by: (Language materials, printed)

行銷7式 : 單挑顧客的七大致勝絕招 by: (Language materials, printed)

究極CRM : 以顧客關係管理強化企業獲利潛能 by: (Language materials, printed)

你才是最棒的 = you are the best the advantages of a top sales by: (Language materials, printed)

顧客關係管理深度解析 = Customer relationship management insight : 執行以客戶為中心的企業轉型策略 by: (Language materials, printed)

大構想 : 重新找尋企業未來的生命力 by: (Language materials, printed)

網路消費者法則 : 楊致遠、安迪‧葛洛夫、麥克‧彭博等十位網路菁英的觀察與解讀 by: (Language materials, printed)

新顧客滿意學 = New customer satisfaction : e世紀的成功之道 by: (Language materials, printed)

顧客說了就算 : 決定企業未來的六大成功模式 by: (Language materials, printed)

高感性品牌行銷 by: (Language materials, printed)

做得越好死得越快 by: (Language materials, printed)

收買忠誠 : 網路行銷時代的顧客關係管理 by: (Language materials, printed)

抱怨是金 = Winning in the service : 處理顧客抱怨的80個優質典範 by: (Language materials, printed)

經營不求人 : 顧客永遠第一 by: (Language materials, printed)

地獄來的顧客 : 搞定難纏顧客的生存指南 by: (Language materials, printed)

趕羊就像帶客戶 : 帶著顧客安心吃草的行銷觀念短劇 by: (Language materials, printed)

顧客就是上帝 = Customers are god by: (Language materials, printed)

客服信函 = Custemers service letters ready to go by: (Language materials, printed)

服務管理 by: (Language materials, printed)

感動服務 : 用心服務創造雙贏的幸福 by: (Language materials, printed)

奧客不擋路 : 遇見顧客時該想的12件事 by: (Language materials, printed)

服務贏家 = Service winner : 建構系統化的服務競爭力 by: (Language materials, printed)

一對一經理人 : 21世紀行銷的藍海策略 by: (Language materials, printed)

資料倉儲 : 運用Data warehousing深化顧客關係管理 by: (Language materials, printed)

活力客服 : 打造人性化的客服中心 by: (Language materials, printed)

顧客不會主動告訴你 : 人們最愛什麼? 如何投其所好? 你是否已失去準頭? by: (Language materials, printed)

戀愛高手CRM : 就是要擄獲顧客的心 by: (Language materials, printed)

用愛經營顧客 by: (Language materials, printed)

非品牌 : 無行銷的行銷, 非品牌的品牌, 消費者接管一切的時代 by: (Language materials, printed)

品牌信仰力 : 讓顧客成為信徒的14條上癮法則 by: (Language materials, printed)

品牌的7塊拼圖 : 想成為「名人」?把地方妙成「名勝」?先把品牌做出來! by: (Language materials, printed)

往生契約行銷概論 by: (Language materials, printed)

Smart MBA自修手冊 : 顧客. 1 by: (Language materials, printed)

商業裸體革命 : 部落格改變了做生意的方式, 你怎麼辦? by: (Language materials, printed)

無價行銷 : 從平凡到卓越的產品策略 by: (Language materials, printed)

好口碑,大訂單! : 建立口耳相傳的銷售網絡,拓展潛在客源的四大獲利策略 by: (Language materials, printed)

魅力滿分 : 掌握人際關係的10大關鍵態度,提升待人處世的頂尖智慧 by: (Language materials, printed)

擁抱你的顧客 : 為什麼擁抱顧客可以讓你賺錢? by: (Language materials, printed)

尋找e消費者 : 個人化消費新商機 by: (Language materials, printed)

穿上顧客的鞋子 : POS非常服務給您非常成功 by: (Language materials, printed)

顧客要買什麼? : 就是比別人好的頂級服務 by: (Language materials, printed)

忠誠度 : 企業獲得利潤的基石 by: (Language materials, printed)

零時差管理 by: (Language materials, printed)

顧客調查的觀念與技術 by: (Language materials, printed)

超越景氣的顧客服務妙點子 by: (Language materials, printed)

花蝴蝶顧客 : 如何讓顧客死心蹋地跟著你 by: (Language materials, printed)

顧客銀行 = Customers Are Your Valuable Resources by: (Language materials, printed)

有效的電子郵件行銷 by: (Language materials, printed)

顧客關係輕鬆做 : 藉由有效的顧客關係管理獲利 by: (Language materials, printed)

服務業管理與行銷 by: (Language materials, printed)

百萬業務員銷售秘訣 by: (Language materials, printed)

客戶關係管理立即上手 by: (Language materials, printed)

顧客服務最佳行銷方法 by: (Language materials, printed)

服務管理 = Service management by: (Language materials, printed)

服務業作業管理 by: (Language materials, printed)

顧客經驗管理 by: (Language materials, printed)

顧客關係管理 : 整合行銷策略與資訊科技 by: (Language materials, printed)

老闆, 我把冰淇淋變現金囉! : 品質是業績的關鍵 by: (Language materials, printed)

誰偷了我的顧客? : 解決顧客流失問題, 建立雙贏關係 by: (Language materials, printed)

如何永遠贏得顧客 by: (Language materials, printed)

顧客的感謝信 : 傾聽顧客真實的聲音, 創造顧客成功 by: (Language materials, printed)

如何成為優秀店員 by: (Language materials, printed)

魔術師給服務業的26個啟發 : 讓顧客驚奇的藝術 by: (Language materials, printed)

忠誠度法則 : 企業創造長期競爭優勢與獲利的六大關鍵 by: (Language materials, printed)

顧客大反擊 : 顧客主導關係取代顧客關係管理 by: (Language materials, printed)

忠誠度法則 : 企業創造長期競爭優勢與獲利的六大關鍵法則 by: (Language materials, printed)

銷售也有技巧 : 業務人員必修百寶書 by: (Language materials, printed)

黃金服務15秒 by: (Language materials, printed)

激勵配方 : 如何培養死忠顧客與賣命員工 by: (Language materials, printed)

7-EVELVEN抓得住顧客的心 by: (Language materials, printed)

CRM戰略執行手冊 : 解析執行顧客關係管理策略的七大關鍵步驟 by: (Language materials, printed)

效率客服 = Exploring the pyramid of call center : 客服中心的程序規劃; process by: (Language materials, printed)

客戶關係管理手冊 : 全面提升企業獲利的最佳經營指南 by: (Language materials, printed)

企業獲利進階方案 : 提昇顧客滿意、顧客忠誠和獲利方法 by: (Language materials, printed)

顧客教你的10件事 : 充分滿足顧客需求 提昇品牌忠誠度 by: (Language materials, printed)

抓住你的關鍵顧客 : 評估顧客價值強化企業獲利的8大準則 by: (Language materials, printed)

完全通路行銷 by: (Language materials, printed)

服務決勝負 : 從IKEA等歐美標竿企業, 學習服務經濟時代的競爭力 by: (Language materials, printed)

一對一行銷 : 企業對企業的顧客關係管理 by: (Language materials, printed)

深化顧客關係管理 : 運用<關係管理科技>建構CRM系統 by: (Language materials, printed)

服務行銷 = Service marketing by: (Language materials, printed)

顧客關係管理實戰指南 : 提昇CRM績效的七大關鍵步驟 by: (Language materials, printed)

服務行銷與管理 = Service marketing and management : 亞太案例‧本土思維 by: (Language materials, printed)

顧客銀行 = Customers are your valuable resources : 這世上有80%的富翁, 都曾經當過業務員 by: (Language materials, printed)

價格最大化 : 運用最高價格策格, 達成企業的最大目標 by: (Language materials, printed)

創造顧客感動的品牌管理 : 把顧客變成忠誠的擁戴者 by: (Language materials, printed)

Email行銷基本教練 : 量身訂做的時代來了 by: (Language materials, printed)

體驗經濟時代 by: (Language materials, printed)

咖啡夢 : 一家小店打敗Starbucks的傳奇故事 by: (Language materials, printed)

行銷, 不只是賣產品 = Become a super salesman : 業務員不可不知的行銷觀念 by: (Language materials, printed)

顧客 by: (Language materials, printed)

IMC整合行銷傳播 : 創造行銷價值、評估投資報酬的5大關鍵步驟 by: (Language materials, printed)

抓住女性顧客的戀愛力行銷學 by: (Language materials, printed)

一等e企業 : 顧客主導的電子商業策略 by: (Language materials, printed)

服務競爭優勢 = Service competitive advantages : 探索永續經營的奧秘 by: (Language materials, printed)

以客為尊成功法則 : 以知識管理啟動客戶關係的七大步驟 by: (Language materials, printed)

顧客服務管理 : CRM實戰理論與實務 by: (Language materials, printed)

顧客服務創新價值 = Innovative value of customer service : 如何做好服務品質 by: (Language materials, printed)

情緒時代 : 景氣, 是情緒的產物 by: (Language materials, printed)

企業獲利之顧客觀點 : 創造雙贏的顧客價值管理 by: (Language materials, printed)

如何贏得顧客的心 : 服務、銷售心理學 by: (Language materials, printed)

企業對企業之一對一行銷 : 當今經濟衝擊下的顧客關係管理策略 by: (Language materials, printed)

我就是要教你賺錢 = I'll make you rich! by: (Language materials, printed)

顧客管理雙贏法則 : 知識管理與顧客關係的建立 by: (Language materials, printed)

營銷經理 by: (Language materials, printed)

服務多一點, 顧客多一點 : 讓顧客滿意的30種要領 by: (Language materials, printed)

售後服務與抱怨處理 by: (Language materials, printed)

貼近顧客 = Empathy : 同理心銷售技巧及實務演出 by: (Language materials, printed)

顧客導向的行銷企劃 : 顧客滿意六階段基本功法 by: (Language materials, printed)

關係行銷 by: (Language materials, printed)

引爆市場力 by: (Language materials, printed)

就是要更好 : 比差異、不如讓顧客更滿意 by: (Language materials, printed)

麻辣業務員 : 掌握顧客的50個妙招 by: (Language materials, printed)

顧客忠誠經營 : 超越CS的服務行銷管理 by: (Language materials, printed)

留住顧客的250個方法 = 250 ways keep customers coming back : 服務業的賺錢妙招 by: (Language materials, printed)

融入顧客的情境 : 台灣7-Eleven的共好經營學 by: (Language materials, printed)

顧客關係管理 by: (Language materials, printed)

極簡式行銷 by: (Language materials, printed)

廣結客緣 : Email行銷基本教練 by: (Language materials, printed)

情緒行銷 by: (Language materials, printed)

市場倍增 : 轉介紹實戰100 by: (Language materials, printed)

每個企業都要表演 : 贏得顧客與員工滿堂采的最佳策略 by: (Language materials, printed)

搞定你的客戶 : 銷售達人的39個獨門撇步 by: (Language materials, printed)

圖解麥當勞的開店哲學 = McDonald's philosophy of management by: (Language materials, printed)

行銷趨勢學之熱迷行銷 = Fanatic marketing : 讓消費者樂於為你的品牌代言 by: (Language materials, printed)

贏得客戶的心 by: (Language materials, printed)

消費者行政資訊 : 第六輯 by: (Language materials, printed)

服務業行銷 = Services marketing : 品質提昇與價值創造; quality enhancement & value creation by: (Language materials, printed)

3天速成!成功銷售 : 有效的銷售是企業成功的基礎 by: (Language materials, printed)

愛上大飯店 : 從清潔生到兩家五星級飯店總經理 by: (Language materials, printed)

網路體驗與上站忠誠度之關係 by: (Language materials, printed)

深耕顧客心 by: (Language materials, printed)

換上顧客的腦袋 : 洞悉消費者行為模式 締造銷售新佳績 by: (Language materials, printed)

消失吧! 奧客 : 打通客服關節60招 by: (Language materials, printed)

打不死的超級業務員 by: (Language materials, printed)

零距離行銷 : 客製型服務新思維 by: (Language materials, printed)

簡單創意 = Easy creation : 解讀大企業出奇致勝的的創意密碼 by: (Language materials, printed)

金蘋果銷售魔法 : 為產品找到一個成功故事 by: (Language materials, printed)

經營客戶的藝術 : 專業業務一定要會的54件事 by: (Language materials, printed)

跟老狐狸學銷售 : 沒有賣不出去的產品, 只是你沒有用對方法和技巧! by: (Language materials, printed)

是的, 我就是要吃這一攤 : 培養忠誠顧客的祕訣; 磁性服務 by: (Language materials, printed)

讓顧客滿意的致勝秘笈 : 服務就是投資; 業績長紅的服務策略 by: (Language materials, printed)

SOP+ : SOP上再加一點「用心」, 天下無敵 by: (Language materials, printed)

利益行銷 : 行銷不只是在拉關係和賣商品 by: (Language materials, printed)

銷售達人的39個獨門撇步 : 再難搞的「奧客」, 你都能談笑用兵, 手到擒來! by: (Language materials, printed)

服務創新 拴住顧客心 : 突破微利時代魔咒利潤隨貼心服務滾滾而來 by: (Language materials, printed)

關鍵10秒 : 抓住顧客的心 by: (Language materials, printed)

如何讓顧客離不開你 : 5大力量、28堂課讓你成為不可或缺的企業 by: (Language materials, printed)

衝業績一定有效的10個態度 : 突破1個客戶, 等於增加250筆生意 by: (Language materials, printed)

創新服務行銷 = Global competence : 開拓藍海商機; empower yourself by: (Language materials, printed)

只有服務是不夠的 : 讓顧客主動找上門的頂級體驗 by: (Language materials, printed)

精實服務 : 生產.服務.消費端全面消除浪費,創造獲利 by: (Language materials, printed)

五星級服務,一星級成本 : 打造頂級服務經驗的秘訣 by: (Language materials, printed)

顧客關係管理 : 資料庫行銷方法之應用 by: (Language materials, printed)

超完美服務員 : 人與機器共創下一波競爭優勢 by: (Language materials, printed)

顧客服務管理 = Customer relationship management : CRM實戰理論與實務 by: (Language materials, printed)

你好!歡迎光臨 : 讓顧客不斷上門的經營之道 by: (Language materials, printed)

再貴也能賣到翻! : 提高客單價的黃金法則 by: (Language materials, printed)

普哈拉的創新法則 by: (Language materials, printed)

服務體驗工程方法指引 = SEE, service experience engineering by: (Language materials, printed)

顧客關係管理應用在大學軍訓室之研究 = A Study of Customer Relationship Management In University Military Office Division Application by: (Language materials, printed)

從ERP、SCM、CRM到電子商務 by: (Language materials, printed)

顧客關係管理應用在汽車修護廠之研究 by: (Language materials, printed)

這樣處理抱怨也不賴! : 從抱怨中練就黑帶級的服務力 by: (Language materials, printed)

服務聖經101 : 你一定要學的顧客服務技巧 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

顧客關係管理 by: (Language materials, printed)

關係行銷 by: (Language materials, printed)

客戶服務部工作流程 by: (Language materials, printed)

客訴我不怕! : 掌握應對訣竅解決問題最巧 by: (Language materials, printed)

CEO成功學 : 好服務, 創造顧客回流率!; 迎接「好客」服務新時代!. 2. 這樣服務就對了 by: (Language materials, printed)

搶到訂單的情報術 : 客戶不說的,你也知道; 業務的終極王道 by: (Language materials, printed)

數位世紀顧客關係管理 by: (Language materials, printed)

業務大王 : 什麼都能賣! by: (Language materials, printed)

新大眾市場行銷 by: (Language materials, printed)

圖解超高效客訴處理術 by: (Language materials, printed)

顧客關係管理 = Customer relationship management by: (Language materials, printed)

顧客關係管理 : Customer relationship management by: (Language materials, printed)

創造客戶價值的10堂課 by: (Language materials, printed)

讓顧客感動的服務 by: (Language materials, printed)

問對問題,錢就流進來 by: (Language materials, printed)

SOP+ : SOP上再加一點用心「天下無敵」 by: (Language materials, printed)

0元促銷 : 小店逆轉勝的時代 by: (Language materials, printed)

Hospitality與零距離行銷 : 打動顧客心扉的秘訣 by: (Language materials, printed)

不平凡的服務讓顧客永遠是VIP : 10項不平凡的服務法則 by: (Language materials, printed)

打折不是萬靈丹! : 來過一次就變熟客 by: (Language materials, printed)

用一張A4問卷賺大錢 : 讓傳單.DM.網頁打動人心的神奇技巧 by: (Language materials, printed)

把HONDA汽車賣給TOYOTA社長的方法 by: (Language materials, printed)

磁性服務 = Magnatic service : 讓顧客從一般的消費者變成忠誠不二的愛用者 by: (Language materials, printed)

萬能推銷術 : 89個助你成功推銷的「必殺技」 by: (Language materials, printed)

誰說省話一哥不能當銷售高手? by: (Language materials, printed)

傳銷人員克服拒絕寶典 = Dont't think-blink : 傳銷人員如何瞭解顧客的心理需求 by: (Language materials, printed)

星巴克 : 比咖啡更重要的事; 在星巴克生涯的領導準則 by: (Language materials, printed)

服務管理 = Service management by: (Language materials, printed)

服務管理 = service management by: (Language materials, printed)

感動 : 創造「情感品牌」的關鍵法則 by: (Language materials, printed)

網住顧客忠誠度 by: (Language materials, printed)

客戶經理 = Relationship manager : 銀行企金的靈魂 by: (Language materials, printed)

客戶開發技巧7堂課 : 業務新手變達人 by: (Language materials, printed)

別和刺蝟亂說話 : 20個顧客開心買單的關鍵服務 by: (Language materials, printed)

關係銷售新法 : 客戶+企業=我們 by: (Language materials, printed)

服務可以很不一樣 : 讓顧客見到你就開心, 服務正是一種修練 by: (Language materials, printed)